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Remote Technical Support
Remote Technical Support
Leverage your maintenance personnel's expertise at a time when help is most needed.
- implement process improvements
- provide support during emergency situations.
Click on 'Request Remote Support' below Please fill out the Support Request Form below and we will contact you within the next 24 hours. If you are a new Customer, your first Support Incident is FREE of charge.Hablamos Español
Wir sprechen Deutsch
Emergencies are rare, but when they happen, competent and timely support is always welcome. Let our experienced Software Specialists assist you during mayor system failures, to get your production up and running again as quickly as possible.
Take advantage of more than 20 years experience to obtain first-class BRAUMAT Support.
Is your Process Control System not performing as specified? Let our experienced Software Specialists diagnose the problems and fix them from the ground up.
Need BRAUMAT Support? Get fast solutions fast!
Do you have a process improvement that needs to be put into practice? We combine our technological and software expertise to effectively communicate with your technologists (e.g. Brewmasters), capture requirements and implement software solutions to your satisfaction.
And while we work on improving your system, you will be saving on travel expenses, since all work can be done remotely without sacrificing safety.
Get more information about our Process Improvement Services here…
We are confident that our Customers will find PCS-Support™ Remote an effective way to leverage their PCS maintenance team’s skills, when help is most needed.
To back this claim, BrauXp offers a risk-free 100% Satisfaction Guarantee* on any Emergency Response and Troubleshooting, remote technical support services:
On-site Technical Support
Remote Technical Support
Leverage your maintenance personnel's expertise with 20+ years of brewery automation know-how.
We provide you with skilled, senior technicians, with ample field experience in the maintenance and commissioning of BRAUMAT Process Control Systems, combined with practical know-how in Brewing Technology, to leverage your maintenance personnel’s expertise and provide effective solutions to automation challenges in your plant.
Click on 'Request Local Support' belowPlease fill out the Support Request Form below and we will contact you within the next 24 hours to discuss your technical support requirements.Hablamos Español
Wir sprechen Deutsch
Need to Update or Upgrade your current BRAUMAT System?
Are you looking to Retrofit or Migrate your current Process Control System to a BRAUMAT System?
Have a look at our PCS-Improve Services here…
Need an additional Software Specialist or Lead Engineer to augment your engineering team and deliver your project on time and to your satisfaction? We deliver professionally developed, documented software according to industry standards (i.e. ISA-S88) and specifications, while following best practices and procedures (e.g. GAMP).
Have you considered the risks of commissioning custom software without having it professionally tested first? Are you following best practices and procedures to ensure that your software will deliver the functionality as expected? Since the quality of your software is directly related to your product’s quality, you will want to make sure that you test it as thoroughly as possible. We will balance risks against testing scope to provide the software validation services that best suit your specific budget.
Need an experienced Software Specialist to commission your software? We can assist by delivering not only our programming experience, but also the technological expertise required to effectively communicate and flexibly adapt to last-minute changes.
Do you have a process improvement that needs to be put into practice? We combine our technological and software expertise to effectively communicate with your technologists (i.e. Brewmasters), capture requirements and implement software solutions to your satisfaction.
You also may want to take advantage of our Remote Technical Support Service, which can be provided at a lower cost, anywhere in the world.
And while we work on improving your system, you will be saving on travel expenses, since all work can be done remotely without sacrificing safety.
Is your Process Control System not performing as specified? Let our experienced Software Specialists diagnose the problems and fix them from the bottom up.
You also may want to take advantage of our Remote Technical Support Service, which can be provided at a lower cost, anywhere in the world.
On-site Training Courses
Our Training Plans are designed to provide
specific answers to unique challenges in brewing industry.
BrauXp delivered a series of BRAUMAT trainings for a small group here at the Brewery. The time that we spent with the instructor was incredibly well spent, as we started with a novice level understanding of computer programming and left capable of writing code to automate parts of the brewhouse.
In the class, the instructor was incredibly patient with our team, whether it was with our level of understanding, our need to occasionally leave class for other work-related issues, the hours we were available for training, and even our priorities on what we wanted to get out of the time together. In all ways, he accommodated to what we needed. Though we were novices, he spoke at a level that we could understand while simultaneously defining language to push us to understand at a higher level.
The course curriculum was very comprehensive, yet somehow felt tailor written to what we needed to understand. Each section built on the day before, and each day we could see progress towards our goal. As someone who was already interacting with the system regularly, we more than met my goal of being able to understand what was happening behind the scenes when I write a recipe.
I was particularly impressed with the instructor’s teaching style. Because the class was small, he made sure that each of us was keeping up and able to follow along. Naturally 3 students will learn at different paces, but he went to each of our workstations and looked for where we were getting stuck and helped us progress
– without spoon feeding us the information. The instructor is an incredibly personable individual, and so while I may have at times found the material dry, the day passed by quickly as he would keep the material light while maintaining the utmost professionalism.
Perhaps the strongest reason that I would recommend the instructor’s classes was that I had every confidence that his programming style is the most methodical, logical, and efficient. When he showed us how to organize code, he explained how he does it and why. I could tell from how he taught us that the code he writes is far superior to what we have in our existing system.
Tamar Banner | Head of Production | BrewDog Brewing Company LLC.
We understand your processes and speak your language.
Our courses use professional presentation techniques with state-of-the-art simulators, where each participant can practice independently every topic that is being taught.
Our simulators contain all necessary components of a Standard BRAUMAT System, with its STEP7 programming environment, the SIMATIC Manager. Participants follow the instructor’s real-life examples to develop the practical skills required to achieve the course’s objectives.
Whether you require a basic course for operation and troubleshooting, or a more advanced course for system administration and engineering, we will provide the training that best fits your specific requirements.
*Service Level Agreement Terms and Conditions apply. Subject to changes without notice.