Site Support Services

RemoteTechnical
Support

Respond quickly to unforeseen events and save money on travel with our Remote Technical Support Service. We use state-of-the-art desktop sharing and telecommunication tools to make you feel like we are actually there with you, teaming up with your maintenance personnel.

On-siteTechnical
Support

For those tasks which require our physical presence at your facilities, we will literally go the extra mile and provide you with the required BRAUMAT service to tune-up your Process Control System to performance.

On-site Training
Courses

Our interactive, hands-on BRAUMAT courses are designed to provide answers to typical challenges found in the automation of breweries
Need Support Now?

We will contact you within 24 hours
Hablamos Español
Wir sprechen Deutsch

Remote Technical Support

Remote Technical Support

Leverage your maintenance personnel's expertise
at a time when help is most needed.

We provide skilled, senior technicians, with ample field experience in the maintenance and commissioning of BRAUMAT Process Control Systems, combined with practical know-how in Brewing Technology, to leverage your maintenance personnel’s expertise and allow you to effectively:
  • implement process improvements
  • provide support during emergency situations.
With PCS-Support you are in control: no matter where your plant is located, anywhere in the world, just send us a service request specifying the urgency of the matter, and we will respond accordingly.
If you haven’t done so already, give us a try by setting up a risk-free account with us.
Need Remote Support Now?

Click on 'Request Remote Support' below
Please fill out the Support Request Form below and we will contact you within the next 24 hours. If you are a new Customer,
your first Support Incident is FREE of charge.

Hablamos Español
Wir sprechen Deutsch

Remote Technical Support Request Form

First Name *

Last Name *

Company Name *

Company Address Line 1

Company Address Line 2

City *

State

Area Code / ZIP

Country*

Corporate Email Address *

Phone *

Urgency *

 High = I need assistance as soon as possible.
 Low = I can wait, it’s not urgent.

Message

To ensure your message gets delivered, please click on the following “Send” button and wait a few seconds until the confirmation message is displayed. We will send you a confirmation email in response.

If you are a new Customer, your first Support Incident is FREE of charge.


Emergencies are rare, but when they happen, competent and timely support is always welcome. Let our experienced Software Specialists assist you during mayor system failures, to get your production up and running again as quickly as possible.

Take advantage of more than 20 years experience to obtain first-class BRAUMAT Support.

Is your Process Control System not performing as specified? Let our experienced Software Specialists diagnose the problems and fix them from the ground up.

Need BRAUMAT Support? Get fast solutions fast!

Do you have a process improvement that needs to be put into practice? We combine our technological and software expertise to effectively communicate with your technologists (e.g. Brewmasters), capture requirements and implement software solutions to your satisfaction.

And while we work on improving your system, you will be saving on travel expenses, since all work can be done remotely without sacrificing safety.

Get more information about our Process Improvement Services here…

100% Satisfaction Guarantee | Risk-Free
satisfaction-guarantee-risk-free

We are confident that our Customers will find PCS-Support™ Remote an effective way to leverage their PCS maintenance team’s skills, when help is most needed.

To back this claim, BrauXp offers a risk-free 100% Satisfaction Guarantee* on any Emergency Response and Troubleshooting, remote technical support services:

If you are not satisfied with the results, we won’t
charge you

On-site Technical Support

Remote Technical Support

Leverage your maintenance personnel's expertise
with 20+ years of brewery automation know-how.

We provide you with skilled, senior technicians, with ample field experience in the maintenance and commissioning of BRAUMAT Process Control Systems, combined with practical know-how in Brewing Technology, to leverage your maintenance personnel’s expertise and provide effective solutions to automation challenges in your plant.

Need Local Support Now?

Click on 'Request Local Support' below Please
fill out the Support Request Form below and we will contact you within the next 24 hours to discuss your technical support requirements.

Hablamos Español
Wir sprechen Deutsch

On-site Technical Support Request Form

First Name *

Last Name *

Company Name *

Company Address Line 1

Company Address Line 2

City *

State

Area Code / ZIP

Country*

Corporate Email Address *

Phone

Urgency *

 High = I need assistance as soon as possible.
 Low = I can wait, it’s not urgent.

Message

To ensure your message gets delivered, please click on the following “Send” button and wait a few seconds until the confirmation message is displayed. We will send you a confirmation email in response.


Need to Update or Upgrade your current BRAUMAT System?
Are you looking to Retrofit or Migrate your current Process Control System to a BRAUMAT System?

Have a look at our PCS-Improve Services here…

Need an additional Software Specialist or Lead Engineer to augment your engineering team and deliver your project on time and to your satisfaction? We deliver professionally developed, documented software according to industry standards (i.e. ISA-S88) and specifications, while following best practices and procedures (e.g. GAMP).

Have you considered the risks of commissioning custom software without having it professionally tested first? Are you following best practices and procedures to ensure that your software will deliver the functionality as expected? Since the quality of your software is directly related to your product’s quality, you will want to make sure that you test it as thoroughly as possible. We will balance risks against testing scope to provide the software validation services that best suit your specific budget.

Need an experienced Software Specialist to commission your software? We can assist by delivering not only our programming experience, but also the technological expertise required to effectively communicate and flexibly adapt to last-minute changes.


Do you have a process improvement that needs to be put into practice? We combine our technological and software expertise to effectively communicate with your technologists (i.e. Brewmasters), capture requirements and implement software solutions to your satisfaction.

You also may want to take advantage of our Remote Technical Support Service, which can be provided at a lower cost, anywhere in the world.

And while we work on improving your system, you will be saving on travel expenses, since all work can be done remotely without sacrificing safety.


Is your Process Control System not performing as specified? Let our experienced Software Specialists diagnose the problems and fix them from the bottom up.

You also may want to take advantage of our Remote Technical Support Service, which can be provided at a lower cost, anywhere in the world.

On-site Training Courses

With PCS-Train ℠, we provide the training for your operations, maintenance and process staff, to make the most effective use of your Process Control System (PCS). Our specialized knowledge of the BRAUMAT Process Control System and ample experience in the automation of Beer Production Processes, make us the ideal partner to fulfill your training requirements.
Our Training Plans are designed to provide specific answers to unique challenges in brewing industry.

We understand your processes and speak your language.

Our courses use professional presentation techniques with state-of-the-art simulators, where each participant can practice independently every topic that is being taught.
Our simulators contain all necessary components of a Standard BRAUMAT System, with its STEP7 programming environment, the SIMATIC Manager. Participants follow the instructor’s real-life examples to develop the practical skills required to achieve the course’s objectives.

Whether you require a basic course for operation and troubleshooting, or a more advanced course for system administration and engineering, we will provide the training that best fits your specific requirements.

We teach in English, Spanish or German.

*Service Level Agreement Terms and Conditions apply. Subject to changes without notice.